FAQs

What types of prints do you offer? We offer a variety of print types to suit your preferences:

  • Photo Luster Paper: Premium material for vibrant colours and captivating sheen.
  • Smooth Cotton Rag Paper: Archival-grade with a velvety feel for sophistication and timeless charm.
  • Canvas Mount: Professionally stretched over a solid frame for a gallery-worthy display.
  • Unframed Canvas: The same high-quality materials and attention to detail as our mounted versions, but without the frame. This makes shipping easier and more cost-effective, especially for international customers.
  • ChromaLuxe Metal: Metal surface for vibrant colours and precise details.

How can I place an order? You can place an order directly through our website. Select the desired print, choose the size and other options, and add it to your cart. Follow the checkout process to complete your purchase.

Do you offer international shipping? Yes, we do. Due to variations in shipping charges, we need to provide a custom quote for international shipping. Please use the checkout link; Request a shipping quote, and we will get back to you with the shipping cost for your location.

What is your return policy? As all our prints are made to order, we are unable to offer returns unless the product is faulty. If you receive a faulty item, please contact us immediately so we can arrange a replacement or refund.

How can I contact you? You can contact us via email at info@spencergillespie.co.nz or by phone at +64 9 123 4567. We are happy to assist with any questions or concerns.

Can I request a custom print size? Yes, we offer select images in non-standard custom sizes. Please contact us with your specific requirements, and we will provide a quote for your custom order.

Are your images available for licensed use? Yes, many of our images are available for licensed use. Please fill out our stock enquiry form with the details of your project, and we will get back to you with licensing options.

How do I care for my prints? To ensure the longevity of your prints, keep them out of direct sunlight and away from moisture. If needed, gently dust the surface with a soft, dry cloth.

How often do you update your collections? We regularly update our collections with new images from our recent adventures. Check back often to see our latest work and find new inspirations.

Do you offer gift cards? Yes, we offer gift cards in various denominations. These vouchers can be redeemed at our online store, making them the perfect gift for photography lovers.

What print sizes are available? Our range of print sizes is designed to fit any space and style:

  • 12 x 8in (305 x 203mm): Perfect for smaller areas or intimate displays.
  • 18 x 12in (457 x 305mm): Ideal for showcasing intricate features.
  • 24 x 16in (610 x 406mm): Captures the grandeur of scenic vistas.
  • 30 x 20in (762 x 508mm): Immersive beauty on a larger canvas.
  • 36 x 24in (914 x 610mm): Commands attention with majesty.
  • 48 x 32in (1220 x 813mm): This creates a focal point of natural wonders.
  • Custom Sizes: We offer sizes to perfectly fit unique spaces or specific framing needs, ensuring each piece complements your home or office decor.

What are the delivery details? Shipment is generally done at intervals, but some products are outsourced and delivery time is dependent on the supplier’s workflow. If you require urgent shipping, please contact us directly so we can accommodate your needs. All delivery times provided are estimates, and we are not responsible for delays caused by shipping carriers.

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